What are the delivery lead times on your equipment?
Lead times can vary depending on model, quantities and availability.
How quickly can you delivery spare parts?
Delivery times on spare parts are as follows:
How do I find a price for a certain model?
For prices on any of our equipment ranges, feel free to get in touch via any of the contact methods on our 'Contact Us' page and a member of our sales team will get back to you.
Where can I find the manual for my equipment?
Due to the ongoing changes and improvements to our equipment and their respective manuals, the best way to obtain the manual & documentation for your model is to contact a member of our team.
My Shini equipment is out of warranty. Can you help me with a fault?
Yes! All over the phone technical support is always provided free of charge. Our highly skilled engineers will always explore the quickest and most cost efficient avenues to fix your problem.
How do I order a spare part for my equipment?
The most expedient way to order any spare parts is to email your Purchase Order over to Sales@trace-pt.co.uk