Shipping

What are the delivery lead times on your equipment?


Lead times can vary depending on model, quantities and availability. We hold stock in both the UK and our European warehouse. A typical delivery time is next day on equipment despatched from the UK and up-to 7 working days on models despatched from Europe. Every order is different therefore we will always aim to achieve the customers delivery requirements.




How quickly can you delivery spare parts?


Delivery times on spare parts are as follows: From UK Stock: UK inc Northern Island: Next Day Delivery as standard Republic of Ireland: 2-4 Working days Same day delivery options also available for urgent UK stock. From Europe Stock: UK inc Nothern Island: 4-6 working days Republic of Ireland: 5-7 working days From Manufacturer: All of UK & Ireland: 10-15 working days





General

How do I find a price for a certain model?


For prices on any of our equipment ranges, feel free to get in touch via any of the contact methods our 'Contact Us' page and a member of our sales team will get back to you.




Where can I find the manual for my equipment?


Due to the ongoing changes and improvements to our equipment and their respective manuals, the best way to obtain the manual & documentation for your model is to contact a member of our team.




My Shini equipment is out of warranty. Can you help me with a fault?


Yes! All over the phone technical support is always provided free of charge. Our highly skilled engineers will always explore the quickest and most cost efficient avenues to fix your problem. As a last resort we may suggest booking one of our engineers to look into your issue futher. In most cases these issues are resolved over the phone without any cost encurred by the customer.




How do I order a spare part for my equipment?


The most expedient way to order any spare parts is to email your Purchase Order over to Sales@trace-pt.co.uk If you are unsure which spare part you need then feel free to contact us via any of the available contact avenues. For urgent parts, please call us on 03334 561156.





Frequently Asked Questions

Frequent Pages

Contact Details

Trace PT Limited

(trading as Shini UK)
Unit 404 Milton Keynes Business Centre

Foxhunter Drive, Linford Wood,
Milton Keynes, MK14 6GD

United Kingdom

Telephone 03334 561156
Fax 03334 561157

© 2021 by Trace PT Limited t/a Shini UK