Technical Support
Shini Technical Support
Shini UK delivers 24/7 technical support for all Shini plastics equipment in the UK and Ireland. Whether it’s a hopper loader malfunction or a granulator needing tuning, our team—Steve, Pete, Tom, and more—is ready to assist. Launched in 2025, our enhanced support includes remote diagnostics, phone guidance, and on-site visits to minimize downtime. We specialize in troubleshooting Shini dryers, dosers, and heaters, ensuring your production stays on track. Contact us now for fast, reliable help!
How We Support You
Our experts provide real-time solutions via remote tools or hands-on fixes. In 2025, we’ve added predictive diagnostics to catch issues early.
Supported Equipment
From hopper loaders to water-oil heaters, we cover the full Shini range with expert care.
Response Time
Expect a response within 1 hour, with most remote fixes completed same-day.
Members of our technical team are predominantly from service and engineering backgrounds, so they fully understand the need for customers to maintain production as an overriding priority.
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With access to the comprehensive data and application support provided by our manufacturing partners, this enables us to provide excellent product and technical support.
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To help keep our customers’ costs to a minimum, we always aim to solve problems over the phone before any on-site intervention.
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Anything from a simple telephone talk-though on how to programme a product, to more complex on-site trouble shooting issues; our over-the-phone support is free to anyone and everyone.
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If you require any technical support or have any questions, feel free to contact us below.